Returns, Refunds and Exchanges Policy

AGEMIL SDN BHD wants every customer to receive clothing that corresponds with the product and variation selected during checkout. We take reasonable care to display the available sizes, designs, colours, materials and other product information accurately on our website.

Customers are advised to review the product description and available measurements before placing an order. Except for the specific circumstances recognised under this Policy, items sold through our website are not returnable, refundable or exchangeable.

Permitted Reasons for a Request

AGEMIL SDN BHD may assess a return, refund or exchange request when:

  • The merchant sent an incorrect product, design, colour, size or variation.

  • The purchased item does not match the specifications, description, features, measurements or information advertised on the website.

  • The clothing received was spoiled, damaged or defective upon delivery.

  • The order exceeded the delivery timeline specified in the Company’s Shipping Policy.

A customer’s change of mind, personal preference or incorrect size selection will not normally qualify when the item delivered matches the confirmed order and the sizing information displayed on the website.

Size and Colour Considerations

Customers should compare the stated product measurements with their own requirements before purchasing. Size labels and fits may differ between designs, manufacturers and clothing styles.

Minor measurement differences may occur depending on the material and method of measurement. Similarly, the actual colour of a product may appear slightly different because of photography, lighting, screen brightness and device display settings.

These minor differences will not automatically be treated as defects unless the received product materially differs from the information advertised on the website.

Examination of Clothing

Customers should inspect every garment immediately upon receiving the parcel. Before opening the package, customers should record a clear and uninterrupted unboxing video.

If an issue is discovered, the affected item should remain:

  • Unwashed and unworn, except for a reasonable initial inspection.

  • Free from stains, perfume, smoke, cosmetics or other marks.

  • Unaltered and not repaired.

  • In its received condition with its original packaging and tags, where applicable.

Customers should not continue wearing, washing or altering an item after discovering a possible defect. Changes to the product’s original condition may affect the Company’s ability to verify the claim.

Mandatory Supporting Evidence

A return, refund or exchange request must be accompanied by complete evidence, including:

  • A clear and continuous unboxing video showing the unopened parcel, shipping label, external packaging, internal packaging and all clothing received.

  • A clear video showing the first inspection or use of the item, where applicable.

  • Clear photographs showing the whole garment and close-up views of any damage, defect, incorrect design or difference from the advertised information.

  • The customer’s order number, affected product and a clear explanation of the issue.

  • Photographs showing the product label, size tag or measurements where these details are relevant to the request.

  • Any further videos, photographs or supporting documents requested by AGEMIL SDN BHD.

The unboxing recording must be made in one continuous take without cuts, pauses or edited sections. The shipping label and original sealed condition of the parcel should be clearly visible before the package is opened.

Evidence that is incomplete, unclear or unable to demonstrate the condition of the order upon delivery may not be accepted.

Deadline for Notification

Customers must send their complete return, refund or exchange request to agemil-sb@outlook.com within 24 hours of receiving the item.

The submission should contain the customer’s name, order number, item details, explanation of the issue and all required supporting evidence.

Requests submitted after the 24-hour deadline will not be accepted. Claims made without the required continuous unboxing video, first-use video where applicable, photographs, order details or additional evidence requested by the Company will also be rejected.

Assessment of the Claim

AGEMIL SDN BHD will compare the submitted evidence with the original order details and the product information displayed on the website.

We may request additional information if the submitted materials are insufficient to verify the reported issue. Submission of a claim does not automatically establish eligibility for a return, refund or exchange.

If the request is approved, the customer will be informed of the available resolution and the next steps to follow. Depending on the verified issue, the resolution may involve a product return, exchange, replacement or refund.

Customers must not return an item before receiving written authorisation and instructions from AGEMIL SDN BHD. Items sent back without approval may not be accepted or processed.

AGEMIL SDN BHD
Registration No.: 202601002233 (1664330-T)
Website: https://agemil.com/
Email: agemil-sb@outlook.com